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Frequently Asked Questions
A managed IT service provider (MSP) is a company that provides its clients with a specific set of IT and technology management services. Large enterprises, small and medium-sized businesses, non-profit organizations, and governments all use it as a strategic approach of enhancing operations.
While we highlight specific industries on our website, Managed IT Service Providers are used by companies of all sizes and across all sectors for a variety of reasons. We offer comprehensive IT services to small and medium-sized businesses, allowing them to concentrate on their core competencies and keep operating costs under control. Larger enterprises may use us to supplement their internal IT personnel by delegating more routine duties thus freeing up staff time to work on more important projects..
Our general helpdesk is available Monday through Friday 7:00AM - 6:00PM. We are always monitoring communications to be available if anything arises outside of those hours that requires immediate attention.
We get asked this a lot. With ever emerging threats this is one of the most important processes often overlooked. We assist clients in developing IT security policies tailored to their business and industry along with industry compliance regulations such as HIPAA. We also help with cyber security testing, employee training and best practices. This is often a requirement for certain insurance coverages.
Starting at a 30 minute incident response time, service level agreements are implemented based on the client’s needs and budget.
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Popular Question
The vast majority of IT problems can be resolved remotely and occasionally being on site is necessary. We send technicians to your location to address any problems that cannot be resolved remotely in a timely manner.
We support Windows desktop and laptop computers, Windows Servers, Mac OS, iOS, mobile device management suites, network hardware and software from major platforms such as Ubiquiti UniFi, Cisco, HP, Meraki, Snap AV, Araknis, Pakedge